Contact Naseebbet

Editorial / corrections

Editorial inbox: hello [at] naseebbet [dot] com

Factual corrections, source enquiries, suggested topics and comments on the methodology all belong here. A report is dealt with fastest when it carries three things: the page URL, the sentence being challenged, and the operator’s own published term where one contradicts what we wrote. Verified errors are corrected within 48 hours and the change is stamped on the page byline with its date, which keeps a revised figure visibly separate from the version it replaced.

Operators disputing a claim about their own product use the same address. Evidence submitted in writing is assessed on its merits and, where it stands, the page is amended within 5 business days; where it does not, the correspondence is answered and the page stands. Reader messages also feed the re-test schedule — several of the re-tests run each season begin with a single well-documented email about a payout that behaved differently from the figure published against it. How those tests are conducted and scored is set out on the about page.

Press enquiries

Press desk: hello [at] naseebbet [dot] com, with Press in the subject line

Media interviews, regulatory commentary, conference invitations and permission to quote published material are handled through this route. A release concerning one of the brands we track should name that operator in the subject line so it reaches the editor who holds the file. Deadlines are worth stating in the opening line: commentary can usually be turned round inside the same working day when the cut-off is known, and only rarely when it is not. We do not supply advance copies of unpublished reviews to anyone, including the brands they concern.

Partnership / affiliate enquiries

Commercial contact: hello [at] naseebbet [dot] com, with Partnership in the subject line

Affiliate programme submissions from operators outside the current 17-brand pool, content-distribution proposals, white-label discussions and editorial sponsorship enquiries are read here. One condition applies without exception: sponsorship is disclosed on every page it touches, in the byline and in the body, and the disclosure is agreed before any commercial term is. Enquiries that open by asking for that disclosure to be dropped, softened or moved out of sight are declined at the first reply. A submission from a brand not yet covered is treated as a request to be tested, not as a request to be listed, and testing takes precedence over any commercial discussion attached to it.

Data protection requests (DSAR)

Email: privacy [at] naseebbet [dot] com

This address handles requests made under India’s Digital Personal Data Protection Act 2023, which grants a data principal five distinct rights:

• Right to access — ask what data we hold about you
• Right to correction — ask us to fix incorrect data
• Right to erasure — ask us to delete your data
• Right to grievance redressal — escalate complaints to our Data Protection Officer
• Right to nominate — designate someone to exercise your rights on your behalf

A request is actioned once the identity behind it has been established, since acting on an unverified erasure instruction would itself put someone else’s data at risk. Quote the email address the data was submitted under, and where the request concerns site analytics, give the approximate dates involved. Verified requests are answered within 30 days as the Act requires, and no charge is levied for handling one. Where a request is refused — which happens only where the data is held under a separate legal obligation — the reason is given in writing rather than left implied.

Grievance Officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, a Grievance Officer is designated for complaints that the editorial or privacy channels have not resolved. The role sits at the escalation point, one step beyond the first port of call, and a grievance travels faster when it states what was originally asked, on what date and through which address; that detail is what allows the earlier correspondence to be traced. The officer is reachable at:

Email: grievance [at] naseebbet [dot] com
Acknowledgement of grievance: within 24 hours.
Resolution: within 15 days as required by Rule 3(2)(a).

Response time

Acknowledgement means a person has read the message and assigned it to whoever owns the subject; resolution is the point at which the matter closes or the corrected page goes live. Both run on business days in Indian Standard Time. The editorial queue lengthens during the IPL window, when correction volume roughly doubles, and the statutory clocks on the privacy and grievance channels run regardless of season.

What we cannot help with

• Account-level problems sit outside anything this desk can reach. An editorial team holds no access to an operator’s back office; a stuck withdrawal, a rejected KYC document or a locked balance must go to that brand’s own support first — the working channels for each one, including the hours they are actually staffed, are documented on its review page. Tell us afterwards if the answer was unsatisfactory: that feedback is what puts a support score under pressure.
• Financial, legal and tax advice falls outside our remit, and so does counselling. Verified helpline numbers for gambling-harm support are collected on the Responsible Gambling page, and that page is the right starting point for anyone whose need is a conversation with a trained listener, not a review.
• Individual disputes between a player and an operator cannot be arbitrated from here. What one complaint can do is join others: once the same failure appears across several readers, it is raised with the brand directly and reflected in the next scoring round, which is a slower remedy than a refund but a more durable one.
• Requests to withdraw or soften an unfavourable review are handled as right-of-reply submissions and answered on the evidence supplied, never on the strength of the request itself.

Office and postal correspondence

Naseebbet runs as a distributed editorial team with no public office and no maintained postal address. Correspondence sent by post cannot be logged, traced or answered, so every route into the team is an email address with its own response window stated against it. Written correspondence is handled in English, and messages arriving over the weekend enter the queue on the next business day.